FAQ

The FSCA was established to be the dedicated market conduct regulator in South Africa's Twin Peaks regulatory model implemented via the Financial Sector Regulation Act.

As are registered insurance brokerage, Shackleton Risk Management (FSP 33621) is regulated by the FSCA. This can be validated by contacting the FSCA on 0800 110 443 or by visiting their website www.fsca.co.za.

Our products are underwritten by some of the leading underwriters in the country who are regulated by the Financial Sector Conduct Authority and are licensed in terms of the Short-Term Insurance Act.

Shackleton Risk Management is paid by the insurance company on whose behalf they place the cover.

To avoid any conflicts of interest and in the interests of transparency, we undertake to present to you quotations and policies that reflect the premiums and commissions payable.

Although it is normally the Liquidator, Trustee, Executor or Curator who applies for this insurance, the premium is paid by the estate in question.  It is an annual premium.

If you experience a claim or potential claim, please reach out to us immediately using the contact details provided below:

• 033 015 5800
• legal@srisk.co.za

It's important to note that there are time limits for lodging claims, so we encourage you to notify us as soon as possible after discovering the event.

• Professional Indemnity, Fidelity Guarantee, and Misappropriation of Trust Funds are all categorised as "indemnity" insurance products. This indicates that they provide indemnification against loss, shielding you from being sued by the insurance company. However, if someone other than you is responsible for the loss, the insurance company will take steps to recover it from them.

  On the other hand, Court Bonds, do not operate as indemnity policies in favour of the Liquidator, Trustee, Executor, or Curator. This means that if the insurance company has to pay a claim under a Court Bond, it has the right to recover that amount from the responsible Liquidator, Trustee, Executor, or Curator who caused the loss.

At Shackleton Risk Management, we value each of our customers and are committed to providing fair, prompt, and courteous service at all times. Upon receiving your complaint, we will address it promptly, efficiently, and with a positive approach.

Email: complaints@srisk.co.za